At HotSteels, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Eligibility for Returns
You may request a return if:
The product is damaged or defective upon delivery
You received the wrong item
The product is unused, in its original condition, and in the original packaging
Return Time Frame
Return requests must be made within 7 days of delivery
Requests made after this period may not be accepted
Non-Returnable Items
The following items are not eligible for return:
Used or damaged products (not caused during delivery)
Products without original packaging
Items purchased on sale or discount (unless defective)
Return Process
To initiate a return:
Contact us at support@hotsteels.com
Provide your order number and reason for return
Our team will review your request and provide return instructions
Return Approval
All returns are subject to inspection upon arrival
We reserve the right to approve or reject any return request based on product condition
Shipping for Returns
Customers are responsible for return shipping costs
In case of damaged or incorrect items, we may cover the shipping charges
Important Notes
Returned items must be securely packed to avoid damage during transit
We are not responsible for items lost or damaged during return shipping
Returns that do not meet our policy conditions may be declined
Contact Us
For any return-related inquiries, contact us:
Email:
- hotsteeltraders@gmail.com
Phone: +17868876942