At HotSteels, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website.
Eligibility for Refunds
You may be eligible for a refund if:
The product received is damaged or defective
You received an incorrect item
The product is returned in its original condition and packaging
All refund requests must comply with our return guidelines.
Refund Request Time Frame
Refund requests must be made within 7 days of delivery
Requests submitted after this period may not be considered
Refund Process
To request a refund:
Contact us at support@hotsteels.com
Provide your order number and details of the issue
Our support team will review your request and guide you further
Refund Approval
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
Approved refunds will be processed within 5–7 working days
Refund Method
Refunds will be issued through:
Bank transfer
Original payment method (if applicable)
Non-Refundable Cases
Refunds will not be issued in the following cases:
Product has been used or damaged by the customer
Product is returned without original packaging
Request is made after the allowed time frame
Change of mind (unless otherwise stated)
Shipping Costs
Shipping charges are non-refundable
In case of damaged or incorrect items, we may cover return shipping costs
Delayed or Missing Refunds
If you have not received your refund within the stated time:
Recheck your bank account
Contact your payment provider
If the issue persists, contact us for assistance
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page.
Contact Us
For any refund-related queries, contact us:
Email: hotsteeltraders@gmail.com
Phone: +17868876942